Terms & Conditions
Last updated: 25 May 2026
Website Owner
This website is operated by Christina Rittchen – Extra Mile Coaching / Extra Mile Consulting (“the Provider”), based in Spain. Business address: Calle Manuel Daban15, 11380 Tarifa, Cadiz
Tax identification number: ESZ0138842L
Email: christina@yourextramilecoach.com
Website: www.yourextramilecoach.com
Business Activity
The Provider offers coaching, consulting, facilitation, and product/delivery support services. These services may include mental strength coaching, leadership clarity work, team workshops, strategic support, and hands-on product or delivery consulting. Services are provided remotely via video calls and digital platforms, unless otherwise agreed in writing. Services are available to adults aged 18+ and to organisations.
1. Acceptance of Terms
By accessing this website, booking a service, purchasing a session or package, or entering into a service agreement with the Provider, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use this website or book any services.
2. Services
The Provider offers individual and organisational services, including but not limited to: 1:1 coaching sessions Mental strength and clarity coaching Leadership and team clarity work Workshops and facilitation Product delivery and project consulting Strategic support for founders, leaders, and teams The exact scope, duration, price, and format of each service will be described on the relevant website page, booking page, proposal, or written agreement. Results depend on individual engagement, organisational context, and implementation. Specific outcomes cannot be guaranteed.
3. Nature of Coaching and Consulting
Coaching and consulting are professional support services. They are not a substitute for medical, psychological, psychiatric, legal, financial, or emergency support. The Provider does not diagnose, treat, or cure medical or psychological conditions. If you are currently under medical, psychological, or psychiatric care, you are responsible for consulting your qualified healthcare provider before starting coaching. In case of acute distress, crisis, or emergency, please contact local emergency services or a qualified healthcare professional.
4. Booking and Payment
Sessions, packages, workshops, or consulting services must be booked through the available booking system, email, or written agreement. Unless otherwise agreed, payment is due in advance. A booking is confirmed once payment has been received or once written confirmation has been provided by the Provider. Prices are shown in EUR. Unless clearly stated otherwise, prices for consumers include applicable taxes. For business clients, prices may be stated net plus applicable VAT/IVA. The client is responsible for providing accurate contact, billing, and booking information.
5. Cancellations, Rescheduling, and No-Shows
Individual sessions may be cancelled or rescheduled up to 24 hours before the agreed session time. Late cancellations and no-shows are non-refundable. If the Provider needs to cancel or reschedule a session, the client will be offered a new date or a full refund for the affected session. For workshops, consulting retainers, or custom projects, cancellation terms may be defined separately in the relevant proposal or agreement.
6. Consumer Right of Withdrawal
If you book as a consumer online or at a distance, you may have a statutory right to withdraw from the contract within 14 calendar days, unless an exception applies. If you request that a service begins before the end of the withdrawal period, you may be asked to give express consent and acknowledge that, once the service has been fully performed, you may lose your right of withdrawal for that service. This statutory right is separate from the Provider’s voluntary cancellation and rescheduling policy.
7. Client Responsibility
The client remains responsible for their own decisions, actions, implementation, wellbeing, and results. The Provider may offer reflection, structure, recommendations, exercises, strategic input, or delivery support. The client is responsible for deciding whether and how to apply them. For organisational work, the client is responsible for internal decisions, stakeholder alignment, and implementation unless otherwise agreed in writing.
8. Intellectual Property
All materials shared by the Provider, including exercises, worksheets, frameworks, documents, slides, recordings, templates, and other content, remain the intellectual property of the Provider unless otherwise agreed in writing. These materials are for the client’s personal or internal business use only. They may not be copied, reproduced, distributed, published, sold, or used commercially without prior written permission.
9. Confidentiality
The Provider treats client information confidentially, unless disclosure is required by law or necessary to prevent serious harm. For organisational work, confidentiality boundaries may be agreed separately, especially where several stakeholders, teams, or sponsors are involved.
10. Data Protection
The Provider processes personal data in accordance with the EU General Data Protection Regulation and Spain’s Organic Law 3/2018. Personal data is used for service delivery, communication, booking management, payment/invoicing, legal obligations, and, where consent has been given, marketing communication. You may exercise your rights of access, rectification, erasure, objection, restriction of processing, data portability, withdrawal of consent where applicable, and the right not to be subject to automated individual decision-making by contacting: christina@yourextramilecoach.com You also have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD). Further details should be provided in the website’s separate Privacy Policy.
11. Limitation of Liability
To the fullest extent permitted by law, the Provider is not liable for indirect damages, loss of profit, loss of business opportunity, personal decisions, organisational decisions, or actions taken by the client as a result of coaching or consulting. Nothing in these Terms excludes liability where such exclusion is not permitted by law.
12. External Links and Third-Party Platforms
This website or the Provider’s services may use third-party platforms for booking, payment, video calls, email, analytics, forms, or other digital services. The Provider is not responsible for the content, availability, or practices of third-party websites or platforms. Their own terms and privacy policies may apply.
13. Changes to These Terms
The Provider may update these Terms from time to time. The latest version will be published on this website with the updated date. For already booked services, the version in force at the time of booking applies unless otherwise required by law.
14. Governing Law and Jurisdiction
These Terms are governed by Spanish law. If the client is a consumer, any disputes will be handled in accordance with applicable consumer protection laws, including the competent courts of the consumer’s place of residence where required by law. For business clients, unless mandatory law provides otherwise, disputes shall be submitted to the competent courts in Spain.